LeadGuard™ (“we”, “our”, “us”) provides call interception, call routing, and automated messaging services for HVAC businesses. This Privacy Policy explains how we collect, use, and protect customer information
Information We Collect
We may collect customer information including name, phone number, address, service details, and call/SMS interaction data for the purpose of delivering our services.
How We Use Information
Customer information is used only to: – Answer calls – Qualify service requests – Route calls or messages – Send appointment confirmations or updates – Provide customer support to the business using LeadGuard™ We do not sell or share customer information with third parties.
SMS & Call Consent
By calling or texting a business using LeadGuard, customers consent to receiving automated responses, appointment confirmations, and follow‑up messages related to their service request.
Opt‑Out
Customers may opt out of SMS communication at any time by replying STOP. Reply HELP for assistance.
Data Security
We use industry‑standard security measures to protect customer information. Access is restricted to authorized personnel and business owners using LeadGuard.
Contact Information
For privacy questions or data requests, contact: support@leadguard.org